FAQ

                 Frequently Asked Questions (FAQ)

  What payment methods do you accept?

 We accept both Cash on Delivery (COD) and Prepaid payments.

You can pay using credit/debit cards, net banking, wallets, or UPI.
Cash on Delivery (COD): You can choose to pay in cash when your order arrives at your doorstep.

                     How do I place an order?

Simply browse our website or app, select the products you want, add them to your cart, and proceed to checkout. During checkout, you can choose your preferred payment method (COD or Prepaid).

 

Do you offer international shipping?

Currently, we only ship within India We are working on expanding our services internationally in the future.

 How does Cash on Delivery (COD) work?

When you choose COD, you pay for your order in cash when the delivery is made to your address. Please ensure you have the correct amount of cash ready to hand over to the delivery person.

 

 Is Cash on Delivery available for all products?

Most products are eligible for COD. However, some high-value items or restricted products may not support COD due to logistics or security reasons. You will be notified if COD is not available for your selected products.

 

 Is there any additional charge for COD orders?

There is no extra charge for COD orders. However, please be aware that certain remote areas might have higher shipping costs, which may be communicated to you during the checkout process.

 What is a prepaid payment?

A prepaid payment means you pay for your order online before it is shipped to you. You can use various payment methods such as credit/debit cards, net banking, UPI, or e-wallets to complete your payment.

 

 Is it safe to pay online?

Yes, it is completely safe to pay using our prepaid options. We use secure payment gateways and encryption technology to protect your personal and financial information.

 

 Do you offer any discounts for prepaid orders?

Occasionally, we run promotions offering discounts on prepaid orders. Please check our website or subscribe to our newsletter to stay updated on such offers.

 

 Can I modify my prepaid order after payment?

Prepaid orders can only be modified or canceled within a short time frame after the order is placed. Please contact our customer support team immediately if you wish to make any changes.

 What is the delivery time for my order?

Delivery times depend on your location and the type of product you ordered. Typically, orders are delivered within 4 to 5 days for local deliveries and 7 to 10 days for remote areas.

 

 Can I track my order?

Yes, once your order is shipped, we will send you a tracking number via email or SMS. You can use this to track your order on our website or through the courier’s tracking portal.

 

What should I do if I miss the delivery?

If you miss the delivery, the courier company will usually attempt a re-delivery. You can also contact our customer support to reschedule the delivery or pick up your order from the nearest courier center.

How do I return an item?

If you are not satisfied with your purchase, you can initiate a return within 7 days of receiving your order. Please refer to our Return Policy for detailed instructions on how to return your items.

 Will I get a full refund?

If your item is returned within the specified return window and meets the return conditions, you will receive a full refund. Refunds will be processed to the same payment method used for the original transaction.

 

Can I return a COD order?

Yes, you can return a COD order. If you paid via COD, the refund will be processed to your bank account or via a store credit, depending on your preference.

 

How long will it take to receive my refund?

Refunds usually take between 7 to 10 business days to process, depending on your payment method and bank processing times.

 

Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account helps you track your order, save shipping details, and receive special offers.

 

 How can I change or update my account details?

You can update your account details by logging into your account and visiting the "Account Settings" section. If you need help, our customer support team can assist you.

                                     

 How do I cancel my order?

Orders can be canceled before they are shipped. To cancel, go to your order page or contact customer support.

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